Shipping our stuffs to the following regions:
Europe
Serbia/ Montenegro/ Slovenia/ Croatia/ Bosnia & Herzegovina
Russia
United States of America
Canada
Greenland
South Africa
Asia (Japan/ China/ Malaysia/ Nepal)
Australia
Orders are dispatched on the next working day (including Saturday) if ordered before 7pm.
Shipping cost is calculated by weight and your shipping destination.
Order Amendments:
Any amendments to your original order need to be confirmed in writing. If your order has already been prepared for shipping we may still be able to amend it so please tell us as quickly as possible.
If your order is unable to be amended/ has already been shipped – then you will be required to either:
Place a new order
Return the items sent to you at your own cost and place a new order.
Order Amendments through our error:
Please return the item/s shipped to you at your earliest convenience and we will send out the correct order back to you.
Method of Delivery:
UK orders are shipped by Royal Mail 1st Class/ Recorded/ Signed for, dependent on their value.
International orders are shipped by Royal Mail 1st Class/ Recorded/ Signed for, dependent on their value.
Failed Delivery:
If items are not collected from your local depot/ post office before they are returned to us this may incur an extra cost to you as we will then have to arrange re-delivery from us.
If your item has not arrived within 5 days for UK orders and within 15 days for International orders – please do tell us ASAP (pitch@pitchclimbing.com) so we can find out where it is.
